REFUNDS & CANCELLATION · LAST UPDATED 31 OCTOBER 2026

Refunds & Cancellation

How to stop paying for Udyogya, what happens to your data when you do, and the cases where money comes back. Written plainly, because a refund policy nobody can follow is not a policy.

1. How the subscription works

• Every company starts with a free trial of 30 days. No card, no commitment, nothing to cancel if you walk away.
• After that you pay monthly, in advance, or a year at once for the price of 11 months.
• There is no auto-renewal. We hold no card mandate and no standing instruction. Each period is paid deliberately by you, online or by bank transfer.

2. Cancelling

To cancel, simply do not pay for the next period — or tell us, so we stop sending invoices and reminders. There is no notice period, no cancellation fee, and no form to chase.

What happens then:

• You keep full access to the end of the period you have paid for, plus a 7-day grace period.
• After that the account becomes read-only. Every screen still opens and every figure is still there; nothing new can be saved. Nothing is deleted at this point — a factory is never locked out of its own records for not paying.
• You can export your data at any time, including while read-only.
• If you ask us to close the account, your data is kept for 90 days and then permanently deleted. Ask within that window and we will export it for you first.
• Come back later and pay, and the account picks up exactly where it stopped.

3. When we refund

Subscription fees are prepaid, so the general rule is that a period already begun is not refunded. The exceptions, which we honour without argument:

What is not refunded

• A month already begun.
• Periods where the account was available and simply went unused. We will tell you if we notice a company paying for something nobody signs into.
• Accounts terminated by us for a serious breach of the Terms of Service.

Grace days are not free days. If you pay during the 7-day grace period, the new period runs from the date the last one ended, not from the day you paid — so paying a few days late never costs you, and never gains you, a period.

4. If your plan grows or shrinks part-way through

Nothing about your plan is frozen by paying. You can add a plant or a login on any day, and remove one on any day. What changes is only the money, and it works in one direction:

• You grow. Nothing is refused and nothing is interrupted — the new plant or login works at once. The extra capacity is then charged for the whole months still to run, as a separate top-up quotation for the difference in the monthly rate. It buys capacity, not time: your paid-until date does not move. If less than a month of the period remains, nothing is raised at all and your next ordinary invoice simply carries the new rate.
• You shrink. Closing a plant or deactivating logins is free and instant, but the money already paid for that period is not refunded or credited. The lower price takes effect from your next renewal, which is quoted at whatever the meter reads on that day.

One thing to know before closing a plant. The included users are counted per plant and pooled across the company, so closing a plant also removes that plant's share of the free seats. People who were riding on that allowance become extra paid users (or, on the earlier metered price, extra user blocks). The saving is therefore the plant fee less the extra users the smaller allowance pushes you into — not the whole plant fee. If those people have left with the plant, deactivate their logins on Settings → Users and that part of the bill goes too.

Restoring something you already paid for is never charged twice: if you close a plant and reopen it inside the same period, no top-up is raised, because your invoice already covers it.

5. How to ask for a refund

1. Write to us at admin@udyogya.com, or message +91 63676 36814, with your company name and the invoice number (it looks like INV/26-27/0001).
2. We reply within 3 business days, and either refund or explain why not.
3. Approved refunds go back to the original payment method — the same card, UPI id or bank account — within 5 to 7 business days of approval. Your bank may take a few days more to show it.
4. Refunds are made in the currency you paid in. Bank or gateway charges on the original payment are not refundable by us.

6. Contact

This policy forms part of our Terms of Service. See also the Privacy Policy.